Return & Refund Process
We have Mavavilla, which ensures that customer satisfaction remains on top. But we do know the fact that we can at times undergo the return and refund process too and here we have made up the easy process.
Eligibility criteria for return process
- We can easily help you to return the order in the conditions mentioned below:
- If the order you have received is damaged, defective and also incorrect.
- If you have initiated your return request within the designated time allotted by our side.
- Ensure the product is not used and also it remains in the packaging delivered by us.
Remember, the product is not liable to be returned if it is used or damaged. In that case, the return and refund policy will not be eligible.
How can you return the product?
If you are looking to return the order then first you have to visit our official website. Now you can go to the order history and choose the option for return and refund.
Once you click on the step then it becomes easier for you to initiate the process. Here, we take your request and our team will comply with it and help you initiate the process.
Once the request is taken then you will be given a message to your registered email or phone number- as a notification.
Refund process
If you have applied for the refund process then your request can be addressed within 5-7 business days, after its approval.
The refund will be directed to your desired payment mode (to which you have mentioned at the time of payment).
Hence, there is no other way that we follow to refund the money. It is therefore advisable to give the correct account details.
Can refund and return requests be declined from us?
There are possibilities that we will not proceed with your return and request case. But there are certain limitations where it can be taken into consideration. This is where the return and refund window has closed- in this case, you are not liable to request the process.